Mrs. Jernigan is a new resident in the long-term care community where you work as a nursing assistant. During her admission, her family members ask you many questions about what will be done for her here. How should you answer them?
A. Answer their questions politely or refer them to someone who can help.
B. Ask the family members to write down their questions so they can be answered.
C. Politely explain that you must focus only on Mrs. Jernigan right now.
D. Explain that all information regarding Mrs. Jernigan's care is confidential.
Answer: A
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