Community Trust Bank has always prided itself on the friendliness of its employees. However, the results of a recent mystery shopper study indicated that the bank tellers rarely greeted customers or thanked them after the transaction. As a result, all bank employees that have customer contact are going through a training program to enhance customer service. What unique aspect of services is Community Trust attempting to address?
A. heterogeneity
B. perishability
C. intangibility
D. simultaneous production and consumption
E. unfocused targeting
Answer: A
You might also like to view...
If there is no beginning work in process inventory and the ending work in process inventory is 90 percent complete, the number of equivalent units would be:
a. The same as the units placed in process. b. The same as the units completed. c. Less than the units placed in process. d. Less than the units completed.
The interest on a three-month, 12 percent, $8,300 note receivable is
a. $249. b. $83. c. $166. d. $996.
A retailer that sets prices for goods and services and seeks to maintain them over an extended time practices _____
a. variable pricing b. customary pricing c. a one-price policy d. price lining
Bernstein Inc Bernstein Inc is a local retailer. The following selected information is available from their 2011 and 2012 financial statements: Accounts receivable at 12/31/11 $ 160,000 Accounts receivable at 12/31/12 240,000 Inventory at 12/31/11 300,000 Inventory at 12/31/12 360,000 Net credit sales for 2012 3,400,000 Cost of goods sold for 2012 1,980,000 Net income for 2012 1,000,000 Refer to
the Bernstein Inc information above. What was Bernstein's number of days inventory was held before sale in 2012? (round to two decimal places) A) 121.67 days B) 60.83 days C) 120.46 days D) 240.13 days