Which is correct?
A. If a service desk analyst is aware of a customer using an unauthorized, unlicensed software package for a critical assignment, the analyst should let the customer use the package until the assignment is over and instruct the customer to not use the package again.
B. If a customer is late in completing a critical assignment, a service desk analyst may reset his password without proper authorization as long as he logs a ticket and indicates that he has bypassed the proper procedures in the comments field.
C. If a new employee has started work, and his user id and password have not been created yet, a service desk analyst should let the new employee sign in using a coworker's id for a maximum of 3 days and log a request to create an id and password for the new employee.
D. If a senior level manager, trying to complete a critical project, requests access to data to which he is not authorized to access, a service desk analyst should log the request and follow the proper procedures for granting access.
Answer: D
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