A woman has just entered the emergency department after being battered by her husband. The nurse needs to get some information from her to begin treatment. What is the best choice for an opening phase of the interview with this patient?
a. "Hello, Nancy, my name is Mrs. C."
b. "Hello, Mrs. H., my name is Mrs. C. It sure is cold today!"
c. "Mrs. H., my name is Mrs. C. How are you?"
d. "Mrs. H., my name is Mrs. C. I'll need to ask you a few questions about what happened."
ANS: D
Address the person by using his or her surname. The nurse should introduce him or herself and give the reason for the interview. Friendly small talk is not needed to build rapport.
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