A(n) __________ is when a disagreement about how to manage a difficult situation in the workplace involves a win–lose solution, a high level of assertiveness, a low level of cooperation, and both individuals focusing on winning
a. competition
b. compromise
c. avoidance
d. accommodation
a
a. Correct: One approach to dealing with conflict is competition, which occurs when both individuals focus on winning. Both parties are high in assertiveness and low in cooperation as they both focus on arguing for their desired outcomes.
b. Incorrect: Compromise results in lose–lose solutions, in which neither party ends up with a solution that he or she would consider ideal. Both parties use medium assertion and medium cooperation.
c. Incorrect: Avoidance occurs when both individuals decide not to deal with the conflict. Both individuals are low in assertiveness and cooperation, and because the conflict is not dealt with, there is no solution and the result is a lose–lose situation.
d. Incorrect: With accommodation, one individuals decides to allow the other individual to have what the other person wants. The individuals are low on assertiveness but high in cooperation, resulting in a win–lose solution.
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