Which of the following characteristics best defines talkative customers?
A. Customers who have definite ideas about what they want and are unwilling to compromise or accept alternatives.
B. Customers exhibiting extroverted behavior and who are very people-oriented.
C. Customers who seem to have their own agenda without concern for the feelings of others.
D. Customers who take pleasure in being obstinate and contrary when dealing with service providers.
Answer: B
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