What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.
What will be an ideal response?
Quality control refers to an organization's efforts to prevent or correct defects in its goods or services or to improve them in some way. In general, when supervisors look for high-quality performance to reinforce or improvements to make, they can focus on two areas: the product itself or the process of making and delivering the product. An organization that focuses on ways to improve the product itself is using product quality control. An organization might also consider how to do things in a way that leads to better quality. This focus is called process control.
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Which of the following is not a question that Bossidy and Charan believe a strong strategic plan must address?
A. How will deviations from the plan be handled? B. What is the assessment of the external environment? C. What are the critical issues facing the business? D. Can the business execute the strategy? E. Are the short term and long term balanced?
Bridget has a company that is externally focused and highly controlled. She feels that she needs to pressure her employees to perform in a demanding work environment in order to get the results she needs to beat the competition. Bridget’s company would fit into which type of culture of the competing values framework?
A. hierarchy B. adhocracy C. market D. clan
Which element of expectancy theory could be phrased as the question, "What's the probability that, if I work very hard, I'll be able to do a good job?”
a. Expectancy b. Instrumentality c. Effort d. Valence
Proposals are informative documents used to educate readers
Indicate whether the statement is true or false