What questions should you ask yourself in order to determine an appropriate communication channel for a particular message?
You must decide if the message requires a formal or informal channel and whether it will be shared inside or outside the organization. You should ask yourself these questions:
1 . What is the purpose of the communication? If the message is straightforward and meant for an internal audience, then an e-mail or a memo could be appropriate.
2 . Is the information personal or confidential? If so, a memo or e-mail may not be preferred, and a letter might be better if the message is going to someone outside the organization.
3 . Could you communicate this information more effectively by telephone, in person, or through a written document?
4 . Is the use of this communication tool or written format an avoidance mechanism? If so, you should think through why you want to avoid the situation and rethink the communication vehicle that would be the most appropriate for your message.
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