Which of the following is one of the four categories of Juran's definition of quality?
a. Variance
b. Quality = elegance
c. Quality of design
d. Economics of quality
c
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A question that gives the respondent a clue as to what the answer should be is called a(n) ________
A) filtered question B) double-barreled question C) leading question D) open-ended question E) clue question
Overuse of promotional pricing can erode a brand's value in the eyes of customers
Indicate whether the statement is true or false
A cost management system should
a. identify and evaluate new activities. b. determine whether the organization is effective and efficient. c. identify the cost of consumed resources within the organization. d. all of the above.
Globalization of the location decision is the result of all EXCEPT which of the following?
A) market economics B) higher quality of labor overseas C) ease of capital flow between countries D) high differences in labor costs E) more rapid, reliable travel and shipping