The mother of a child admitted to the intensive care unit (ICU) appears very angry and tells the nurse no one is providing information about the child. Which response by the nurse is most appropriate?
1. Asking the mother to leave if the behavior continues
2. Apologizing for the mother's perception and assure the mother that the staff will keep her informed.
3. Offering to ask the healthcare provider to come and talk with her
4. Telling the mother her behavior will upset the child
2
Explanation:
1. Telling the mother she will be asked to leave will only worsen the situation.
2. Nursing techniques include informing the family of potential problems that could occur. If the child's condition changes, make every effort to inform the family immediately.
3. The mother is already angry because of the lack of information sharing. The nurse should not "pass the buck" to the healthcare provider.
4. The mother is already angry, and informing her that her behavior will upset the child will only anger her more.
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Fill in the blank(s) with the appropriate word(s).