Many services depend on ________ for the creation and delivery of the customer service experience.
A. productivity
B. physical environment
C. government
D. people
E. process
Answer: D
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Which of the following holds true of revocation of acceptance by the buyer?
A. A buyer cannot revoke acceptance of nonconforming goods if the buyer accepted the goods because of assurances by the seller. B. A buyer can revoke acceptance of nonconforming goods even after accepting goods with the knowledge of the nonconformity. C. The right to revoke acceptance can be exercised any time after the buyer discovers the nonconformity. D. A buyer can revoke acceptance of nonconforming goods when the nonconformity substantially impairs the value of the goods.
Which major external business force requires organizations to continually improve their products to create value?
A. Suppliers B. Labor force C. Customers D. Governments E. Competition
The fixed cost of Widget Corp., a keyboard manufacturing company, is $600,000 per year. The cost of equipment and labor to make one keyboard is $10. If the customers would pay $25 to buy one keyboard, Widget Corp. needs to sell _____ keyboards to make profits.
A. at least 50,000 B. at least 45,000 C. more than 40,000 D. less than 35,000
Moving the data into a data warehouse is usually the easiest part of its creation
Indicate whether the statement is true or false