What was the outcome of the Hawthorne studies?
A) Employees perform better when they are being watched.
B) Physiological needs must be met in order to perform at an average level.
C) Employees work towards goals and promotion.
D) The fulfillment of safety needs increase individual performance levels.
E) Group norms and cultural makeup affect individual performance.
Answer: E
Explanation: The research team eventually concluded that group norms affected individual performance more than any other factor and that to understand employee performance one needed to understand an employee's total emotional and cultural makeup, on and off the job.
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