Explain how a counterproposal may be used to preserve a positive relationship when denying a request or when delivering bad news
By proposing an alternative to the action requested, the communicator denies the request while ensuring that the relationship will not suffer as a result. The counterproposal is an expression of goodwill, a willingness to help the receiver. In a letter denying credit, for instance, a counterproposal can let the customer know that you still value his or her business and that, as soon as credit history is established or improved, the customer may reapply for credit.
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______ focuses on managing the production and delivery of an organization's products or services more effectively.
A. Operations management B. Systems management C. Scientific management D. A learning organization E. Administrative management
A website where owners contribute most of the content is considered a user generated content site
Indicate whether the statement is true or false.
Which of the following statements about Blue Cross Plans is (are) true? I. They provide coverage for physicians' and surgeons' fees. II. They usually provide benefits for hospital charges
A) I only B) II only C) both I and II D) neither I nor II
There are three customer locations with x- and y-coordinates of (0, 0), (4, 3), and (1, 1), respectively. The customers have a projected shipment volume of 12, 20, and 18, respectively. Using the center-of-gravity technique, what is the y-coordinate of a facility to serve these customers (to two decimal places)?
a. 1.96 b. 1.56 c. 1.33 d. Cannot be determined from the information given