Why is it important to verify the reported electrical symptom?
a. The problem may be intermittent
b. There may be related symptoms not reported by the customer
c. The service advisor may have misunderstood the problem
d. All of the above are correct
d. All of the above are correct
All of the above are correct.
Answer a is correct because the customer concerns could be occurring on and off.
Answer b is correct because there may be other faults that the customer
is not aware of that could have an effect on the electrical fault.
Answer c is correct because verbal communication and terminology could be misinterpreted by the customer and/or the service advisor.
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