The nurse is interviewing a patient about his health history. Which statement by the nurse is most likely to result in effective patient communication?
a. "I'm not sure why you're here. Can you explain it to me?"
b. "Tell me about things and people that are important to you.".
c. "Tell me more about your pain. Where does it start?"
d. "If you think it's important, I'll try to no-tify the provider.".
C
The nurse communicates effectively by using focused questions. This encourages the patient to give more information about the specific topic of concern. The remaining options are ineffective communication techniques because each impairs the exchange of information between the nurse and the patient. The patient may be unwilling to express concerns openly after the nurse ex-presses lack of understanding and empathy. The patient will also likely lose confidence in the nurse if the nurse expresses confusion about suitability of the patient's presence. By asking what is important to the patient, the nurse loses focus of the objective of the communication and is likely to confuse the patient.
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