Which of the following statements is true of business emails?
A. They should be used for sending private messages.
B. Attachments should be used wherever possible.
C. Descriptive and detailed emails should be used to provide the reader with ample information.
D. Response to emails should be as prompt as possible.
Answer: D
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Which of the following actions is a way to reduce the delivery gap?
A. Empowering employees at the firm's lowest level B. Adopting an antagonistic approach toward customers C. Assuming what the customer is about complain D. Reducing instrumental support E. Interrupting customers when they explain their problem
Marketing the same product to a huge customer base without any customization is referred to as ________
A) mass marketing B) differentiated marketing C) niche marketing D) local marketing E) individual marketing
The mass media are part of an organization's
A. general environment. B. task environment. C. internal stakeholders. D. macroenvironment. E. distribution network.
The joint efforts of the FASB and the IASB to set forth qualitative characteristics of financial reporting information have led to which of the following tentative pervasive constraints?
a. cost, only b. materiality, only c. understandability, only d. timeliness, only e. materiality and cost