Which of the following is most likely to be used for measuring customer satisfaction levels?
A) critical path method
B) five point scale
C) fishbone diagram
D) program evaluation and review technique
B
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Which of the following is a set of short-range wireless technologies used to share information among devices within about two inches of each other?
A. DES B. NFC C. IM D. text messaging
Which of the following processes are included in the revenue cycle?
a. Shipping products to customers. b. Sending disbursements to suppliers. c. Issuance of capital stock. d. Preparation of a time card.
Managers who practice positive organizational behavior believe ______ is the most important resource.
A. human capital B. equipment C. cash liquidity D. raw materials
To display active listening, Sally might make this comment to the worker who said, "Closing the park is unconstitutional."
A) "Don't be a jerk. Your job could be in jeopardy." B) "You are concerned about the legality of the park closings." C) "Quick, will you bring up a copy of the constitution on your laptop?" D) "And since when have you been appointed as the Bureau of Parks lawyer?"