Inadequate customer communication occurs when:
A. The services are high priced
B. The service is difficult for the customer to evaluate even after it has been delivered
C. The services have synchronized supply and demand
D. The services are low in credence qualities
E. Customers are experienced users of the service
Answer: B
You might also like to view...
The economic profit generated by a company is its ________
A) (capital x cost of capital) / net profit B) net profit / (capital x cost of capital) C) net profit + (capital x cost of capital) D) net profit - (capital x cost of capital) E) (capital x cost of capital) - net profit
Which group of factors BEST represents effective report planning?
a. Identify purpose, identify audience, modify purpose, identify context, select medium, and choose report structure b. Identify purpose, identify audience, identify context, identify content, modify content, and select medium c. Identify purpose, identify audience, identify context, identify content, select medium, and get approval for medium d. Identify purpose, identify audience, identify context, identify content, select medium,and choose report structure
Case-Based Critical Thinking QuestionsCase 4-3Maura is 10 years old and is starting to exchange e-mails with her older sister, Suzanne, who is away at college.In one of her first e-mails, Maura includes an emoticon meaning that she is "Really happy!" The emoticon was ____.
A. ;-) B. :-? C. :-O D. :-D
The Common Criteria specification is primarily concerned with the privacy of personal information concerning the individual rather than the privacy of an individual with respect to that individual's use of computer resources
Indicate whether the statement is true or false.