Hospital performance improvement standards are primarily focused on the ability of the hospital to
a. meet the goals established by the regulat-ing bodies.
b. develop an atmosphere that meets and exceeds the expectations of the customers and staff.
c. be known in the community for good care.
d. provide a shelter for people in a disaster.
ANS: B
The focus of performance improvement is developed around excellence for the customers and staff. Although by meeting goals established by the regulating bodies, they may establish an en-vironment of excellence, this is not the goal. Being known in the community for good care is public relations driven. Providing a shelter for people in a disaster is not a goal for performance improvement.
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