A number of techniques have been identified to assist nurses who work with staff from a different culture who speak English as a second language. Which of the following are some of these techniques? Select all that apply
a. if you feel you cannot achieve effective communication, give up
b. acknowledge that your coworker's value system and perception of what "good" is may be different from your own
c. appreciate the knowledge you can gain from working alongside a skilled nurse from another culture
d. provide your coworker with written resources that can help reinforce your verbal communication
B, C, D
Some techniques that can assist in enhancing communication with staff who are from another culture and speak English as a second language are: 1) if you feel you cannot achieve effective communication with your coworker, request to work with another person so you won't be held accountable for the actions of someone with whom you cannot communicate (not give up), 2) acknowledge that your coworker's value system and perception of what "good" is may be different from your own, 3) appreciate the knowledge you can gain from working alongside a skilled nurse from another culture, 4) provide your coworker with written resources that can help reinforce your verbal communication, and 5) clarify your coworker's level of understanding of verbal and written communication.
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