The Institute for Medicine (IOM) includes communication in the core competency of providing patient-centered care. Which option reflects the IOM's position on communication?
1. Disclosure of patient information should be done only if the patient has a need to know.
2. Information should always be provided in a written format.
3. Communication should be done in a language the patient understands.
4. Using medical terminology is the most accurate method of providing patient information.
3
Explanation: 1. The IOM states that communication with patients should be done in a shared and fully open manner.
2. The IOM states that communication should be offered in the patient's preferred channel.
3. The IOM states that healthcare providers should communicate accurately in a language that patients can understand.
4. Many patients have difficulty understanding medical terminology, which violates the IOM's message that communication should be in a language the patient understands.
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