What is the role of help desk personnel in the InfoSec team?

What will be an ideal response?


An important part of the InfoSec team is the help desk, which enhances the security team's ability to identify potential problems. When a user calls the help desk with a complaint about his or her computer, the network, or an Internet connection, the user's problem may turn out to be related to a bigger problem, such as a hacker, a DoS attack, or a virus.Because help desk technicians perform a specialized role in InfoSec, they need specialized training. These staff members must be prepared to identify and diagnose both traditional technical problems and threats to InfoSec. Their ability to do so may cut precious hours off of an incident response.

Computer Science & Information Technology

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Do you have any recommendations for future changes to the spreadsheet model that would better suit the agency?

What will be an ideal response?

Computer Science & Information Technology

A(n) __________ cookie is set by a site other than the one you connected to.

A. session B. third-party C. persistent D. first-party

Computer Science & Information Technology

The _____ function determines the lowest number in a range.

A. MAX B. AVERAGE C. SUM D. MIN

Computer Science & Information Technology

When considering a vendor-specific vulnerability in critical industrial control systems which of the following techniques supports availability?

A. Deploying identical application firewalls at the border B. Incorporating diversity into redundant design C. Enforcing application white lists on the support workstations D. Ensuring the systems' anti-virus definitions are up-to-date

Computer Science & Information Technology