Using the information gathered during fact-finding, develop a requirements checklist that includes examples in each of the five main categories.
What will be an ideal response?
Answers will vary, but the summary contains a number of “must” statements, and various items on the “wish list” that were suggested by local managers and staff members. Students should be able to identify, classify, and enumerate these items. Sample suggestions for outputs, inputs, processes, performance, and controls might include the following:
Outputs: Report on delinquent payments, more frequent reports on trends and profitability, computerized activity and wellness log, more detailed exception reports, what-if scenarios that managers can use to plan promotions and discounts
Inputs: More information about member preferences, activities and history, method to obtain member suggestions and e-mail messages
Processes: Automated process to scan key chain IDs or credit cards, process to manage part-time instructors and staff
Performance: New design for sales slips, better information on members
Controls: Standardized coding system to be used company wide, better reconciliation of data, and creation of audit trails
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