Employers rank ______ as the most important skill on the job.

a. rapport talk
b. empathy
c. listening
d. recalling


c. listening

Communication & Mass Media

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Ms. Chen greets customers in her hardware store with a friendly, "Good afternoon. How are you?" One customer does not respond to her greeting but instead asks for the location of the plastic pipe. The customer's response is an example of

a. Impersonal communication b. Intrapersonal communication c. Personal communication d. Internal dialogue e. Relational communication

Communication & Mass Media

The inverted sequence is the opposite of the hourglass sequence

Indicate whether the statement is true or false.

Communication & Mass Media

Women tend to interrupt their conversational partners much more than men

Indicate whether the statement is true or false

Communication & Mass Media

The Proud Wrapper design in the Be Your Way campaign was ______.

a. objective b. strategy c. goal d. tactic

Communication & Mass Media