Employers rank ______ as the most important skill on the job.
a. rapport talk
b. empathy
c. listening
d. recalling
c. listening
You might also like to view...
Women tend to interrupt their conversational partners much more than men
Indicate whether the statement is true or false
The Proud Wrapper design in the Be Your Way campaign was ______.
a. objective b. strategy c. goal d. tactic
Ms. Chen greets customers in her hardware store with a friendly, "Good afternoon. How are you?" One customer does not respond to her greeting but instead asks for the location of the plastic pipe. The customer's response is an example of
a. Impersonal communication b. Intrapersonal communication c. Personal communication d. Internal dialogue e. Relational communication
The inverted sequence is the opposite of the hourglass sequence
Indicate whether the statement is true or false.