How does quality function deployment work and what advantages are accrued when it is used?
What will be an ideal response?
Answer: Quality function deployment (QFD) is a graphical tool for product design developed in Japan that helps organizations move from vague notions of what customers want to specific engineering and operational requirements. The first QFD matrix translates the voice of the customer into specific product characteristics and shows the relationship between those requirements and characteristics and also among the characteristics. This helps ensure that all customer requirements are addressed by the product or service and that there are no superfluous product characteristics. The end result is that successful designs are developed and deployed in a fraction of the time of a traditional sequential product development process and that these designs tend to meet with success in their initial release.
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In order to save time and frustration, what should be agreed upon before beginning a collaborative process?
A) Skill sets B) Project goals C) Leadership roles D) Writing style E) Due dates
In spite of many e-mails from human resources, employees continue to make mistakes when filing expense reports, either by forgetting to attach receipts or forwarding the materials to accounting without the proper signatures. Employees are also frustrated that many of their expenses are denied reimbursement. What chart would help them understand how to complete the form correctly?
A. flowchart B. fishbone chart C. organizational chart D. swim lane chart
Core competencies and competitive capabilities are usually
A. lodged in the narrow skills and specialized work efforts of a single department, as opposed to the combined expertise and capabilities of specialists scattered across several departments. B. built rapidly, usually in conjunction with important product innovations. C. bundles of skills and know-how that most often grow out of the collaborative efforts of cross-functional work groups and departments performing complementary activities at different locations in a firm's value chain. D. observed to stem from collaborative efforts with strategic allies. E. found to result in competitive advantage when they involve highly specific technologies and are grounded in a company's own deep technical expertise.
Beta is ________
A) a measure of systematic risk B) a measure of nondiversifiable risk C) the appropriate measure of risk for a well-diversified portfolio D) All of the above