Explain the three core components of Social Exchange Theory. Describe how they work together to predict satisfaction and stability.
What will be an ideal response?
The three core components of Social Exchange Theory (SET) are outcome,
comparison level, and comparison level of alternatives. Outcome refers to the ratio of
rewards to costs. According to SET, we want to maximize our rewards and minimize
costs. Comparison level refers to what rewards one expects to receive from a specific
relationship. When the rewards–costs (O) is greater than the expectations for the
relationship (CL), the more satisfying the relationship. Finally, comparison level of
alternatives (CLalt) is the perception of other options to this relationship. In other words,
if I leave this relationship, what are my alternatives? The fewer my alternatives, the
more likely I am to stay in the relationship, regardless of whether I am satisfied.
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Indicate whether the statement is true or false
Using different font sizes and styles, boldface lettering, and emphatic warning words are
A) Methods of delivering information. B) Technical formatting. C) Highlighting techniques. D) None of the above.
Why is Harley-Davidson identified as a repetitive manufacturer, not a mass customizer?
What will be an ideal response?
Which of the following is NOT an opportunity for effective management in the supply chain?
A) accurate "pull" data B) vendor-managed inventory C) postponement D) local optimization E) CPFR