You walk into the room and you have to pitch to the team from Nike. They are wanting to expand their Instagram presence and drive sales to their shoe line with Justin Timberlake, but they are not sure what additional metrics they need to have here. Provide your rationale for (1) metrics you would recommend them exploring and (2) how they can apply these insights.

What will be an ideal response?


They would want to use behavioral metrics to focus on what actions people are taking in response to their content. However, since they are interested in audience growth, they will need to focus on advanced metrics as well. These insights can help them determine what content, messages, and timing can be most effective in reaching these key audiences, and who could also be driving the conversation with their influence on the platform.

Communication & Mass Media

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