The nurse was so angry at the patient for not being home when the nurse arrived for their appointment that the nurse wanted to drop the family from the agency caseload. What might the supervisor need to point out?
A. Clients can have emergencies that interfere with plans.
B. Communication about the time of the appointment may not have been clear.
C. Nurses expect promptness and compliance, but not all clients feel the same way.
D. Perhaps the nurse made an error in writing down the appointment date and time.
ANS: C
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