Global CEOs desire ________ even more than profit growth, stimulating innovation, customer loyalty, and finding qualified employees.
A. happy employees
B. an increased usage of MBO
C. excellence in execution
D. an ethical workplace
E. organization diversity
Answer: C
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Customer lifetime value is affected by revenue and by the costs of customer acquisition, retention, and cross-selling
Indicate whether the statement is true or false
If an analyst hears a loud, unexpected sound via a telephone and headset and then experiences ringing in his ears, he could be suffering from _______ and should see a doctor.
Fill in the blank(s) with the appropriate word(s).
Which of the following is/are true about goodwill?
a. Goodwill reflects the value of knowledgeable employees. b. Goodwill reflects the value of a reputation for quality products. c. Under both U.S. GAAP and IFRS, goodwill has an indefinite life, and firms do not amortize the amount recognized as goodwill. d. Firms must test goodwill annually for a loss in value. e. all of the above
To have a successful career, the best attitude toward organizational change is:
A. to adopt a nonadaptive approach when dealing with change. B. to think of change as the central focus of work and not a disruption. C. to ignore the emotional quotient while taking decisions during change. D. to implement the one-employer approach and stay loyal to a particular company.