Define quality improvement and describe the five ways in which QI methods are applied in public health
Quality improvement is the process used to close gaps between the actual (current) performance and the desired performance of a group, department, or organization. QI methods are applied in public health to:
• Understand processes and pinpoint critical problems
• Establish control and reduce variation in performance or service
• Determine process capability
• Design interventions to improve processes and outcomes
• Assess service reliability.
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