Which of the following promotes customer service when speaking on the telephone?
A. Answer the telephone on the first ring, if possible.
B. Use a pleasant, caring, and sincere tone of voice.
C. Identify yourself and give your title and place of employment.
D. Allow the caller to hang up first to ensure that the caller has said everything he or she wanted to say.
E. All of the above
Answer: E
You might also like to view...
__________________________________________ solutions have a higher solute concentration than do the cells
Fill in the blank(s) with correct word
On-scene of a medical emergency, Paramedics utilize a ____, meaning Paramedics add barrier devices for protection as the situation warrants.
A. pull-down philosophy B. dress-up philosophy C. isolation philosophy D. concealment philosophy
List the three types of health care institutions and how they vary
Which of the following best describes the principle behind the unit conversion technique known as "dimensional analysis"?
A) All unit systems are able to use prefixes. B) Any quantity can be multiplied by "1" without its value being changed. C) Avogadro's number can identify the number of atoms in a mole. D) The unit "mole" is standard in all unit systems.