What is TRUE about communication at a service facility?
A. A service consultant should never help a customer before the service facility opens or
after it closes
B. Errors in communication with the customer result in delays that can cost the service
facility money
C. Customer are always in a pleasant mood when they go to the service facility
D. If filing of paperwork is to be done, the service consultant should do it before serving the
customer
B. Errors in communication with the customer result in delays that can cost the service
facility money
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