A patient is receiving a transfusion of packed red blood cells and consequently requires frequent vital signs. A set of vital signs was just due during the nurse's scheduled lunch break and so a colleague took the patient's vital signs
After returning from lunch, the nurse
confirmed with the colleague that the scheduled vital signs were taken, to which the colleague
replied, "Yes, it seems like I'm covering you a whole lot lately." How should the nurse best
respond to the colleague's statement?
A) "I don't think that's a fair thing to say because I can't help when a set of vitals are due."
B) "If you're implying that I don't pull my weight I think that you're badly mistaken."
C) "Well, what goes around comes around, right?"
D) "Could you explain what you mean by that?"
Ans: D
An important principle of communication is to ensure that meanings are clearly
understood by both parties. This is especially true in the case of a statement that may be
accusatory. Responding confrontationally or sarcastically is rarely appropriate.
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