NIST defines three service models that can be viewed as nested
service alternatives: SaaS, PaaS, and IaaS.
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In a factory, all of the following would be considered service departments except:
a. Inspection and Packing b. Assembly c. Power d. Human Resources
The "endless chain" prospecting technique is easy to use because it fits naturally into most sales presentations
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When a bank reduces the depositor's checking account for service charges or check printing charges, the bank debits the depositor's account with the bank
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Over time, companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics
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