When talking with a patient, you should not:
A) look away while the patient is speaking
B) ask open-ended questions
C) comment on something the patient is wearing or a common interest
D) take an active interest in what the patient is saying
A
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Which of the following is a diplomatic way to ask a patient for payment?
A. "I need $50 for today's visit." B. "For today's visit, the total charge is $50. How would you like to pay?" C. "That will be $50. What is your check number?" D. "We take cash, check, or charge card. We need a $50 payment."
The receptionist should be aware of community resources, which are offered by
A) national and state agencies. B) county and city agencies. C) private agencies. D) all of the above.
An optimal AP scapula projection demonstrates all the following except the
a. lateral scapular border without thoracic superimposition. b. superior scapular angle about 0.25 inch (0.6 cm) inferior to the clavicle. c. humeral shaft at 90 degrees of abduction. d. glenoid cavity in profile.
After the electrical impulse leaves the atrioventricular junction, where does it travel next?
a. Purkinje fibers c. Bachmann's bundle b. bundle of His d. bundle branches