The ________ culture is characterized by a strong emphasis on equality and personal orientation.
A. family
B. incubator
C. guided missile
D. Eiffel Tower
Answer: B
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The economic model of corporate social responsibility (CSR) holds that businesses should integrate social goals and economic goals.
Answer the following statement true (T) or false (F)
The probability that we will be in a future state, given a current or existing state, is called
A) state probability. B) prior probability. C) steady state probability. D) joint probability. E) transition probability.
When Marcus Ross arrived at the airport Enterprise Rent-A-Car to pick up a reserved SUV, he was told the agency had no such car on the lot and that it had no record of him making a reservation. The rental agency's customer service representative Gene Lowery apologized profusely and called other agencies until he located an SUV at an agency several miles away. Lowery personally drove him to the other agency, knocked 20 percent off the rental fee, handed Ross $2 to pay a toll that he would now have to pay to get to his destination and gave him a free tank of gas. Ross's experience at Enterprise is an example of which type of service encounter incident?
A. Spontaneity B. Adaptability C. Recovery D. Coping E. Functionality
Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.
Answer the following statement true (T) or false (F)