Joanna was sure that her coworker Sandy would be really upset about bring transferred to a new city. But after asking her some questions, Joanna learned that Sandy was excited to be promoted to a better position in a larger city. Joanna used which listening skill in this situation in order to respond appropriately?

A. evaluative listening
B. perception checking
C. mediation
D. categorization


Answer: B

Communication & Mass Media

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