After the issue of resistance to change is anticipated, analyzed, and addressed, the next step in changing organizations is to implement the change process through ______.
A. promotions
B. pay raises
C. effective leadership
D. team building
C. effective leadership
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When one outwardly displays the dislike or hatred of a group through verbal and nonverbal communication, it is called ______.
a. prejudice b. discrimination c. ethnocentrism d. imperatives
Use personal pronouns in business and technical documents to establish a ___________ tone
a. superior b. personal c. professional d. pleading
CTP______.
A. stands for a cost-time-profile map B. tracks whether value is added at each step in the production process C. tracks the quality of production at each step in the production process D. tracks the quantity of production at each step in the production process
According to lean philosophy, we should eliminate any activity or process ______.
a. that does not add value to the product or service b. that has a high carbon footprint c. that is likely to be regulated by the government d. that does not conform to ISO standards