Jennette handles customer complaints at a small stationary company, and noticed that customers tended to complain about just a few products. Jennette e-mailed her manager a proposal requesting customer support software to help them track the issues, and they got a free trial of the software. After a few months, the system did not seem to be saving her time, and her manager said this would be too expensive. Jennette decided to abandon the software, and use a spreadsheet to track customer complaints instead. By finding a new solution, Jennette demonstrated which ability?
A. productive forgetting
B. product innovation
C. cognitive dissonance
D. extrinsic motivation
A. productive forgetting
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________ refers to training and motivating employees to serve customers well
A) External marketing B) Promotional marketing C) Direct marketing D) Internal marketing E) Interactive marketing
Christie, Barling, and Turner (2011) describe pseudotransformational leadership as ______.
A. strong inspirational motivation B. inspired leadership focused on follower development C. strong inspirational talent that is manipulative D. inspired leadership focused toward other leaders
A gain on the sale of a plant asset in the ordinary course of business should be presented in a statement of cash flows prepared using the indirect method as
a. a cash inflow from investing activities. b. a cash inflow from financing activities. c. a deduction from net income. d. an addition to net income.
Income taxes are levied on
a. net cash flow. b. income as measured by accounting rules. c. net cash flow plus depreciation. d. income as measured by tax rules.