Answer the following statement(s) true (T) or false (F)
1. The task of instrument development measuring client satisfaction is a significant undertaking and should be avoided whenever possible.
2. You should always include “not applicable” as an option on a survey question.
3. Computer based consumer satisfaction surveys removes the threat of skewed responses.
4. A multiple program reports program level data.
5. In a single program report the average scores for consumer satisfaction surveys from their clients would be presented together in a table.
1. True
2. False
3. True
4. True
5. False
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The recent emphasis on providing quality services includes conducting:
A) ?funding reviews. B) ?utilization reviews. C) ?service reviews. D) ?for-profit agencies.
A difficult area in which to advocate is
a. the community b. the family c. between agencies d. the political arena
According to Mackelprang and Salsgiver, ______ assumes the superiority of the person who is nondisabled and
views persons with disabilities who have different physical and mental characteristics as somehow inferior, as well as assumes a low expectation of performance and responsibility of persons with disabilities.
a. Cultural competence b. Ethnocentrism c. Fatalism d. Ableism
Answer the following statement(s) true (T) or false (F)
A group research design is only used when your clients are being given a group treatment (e.g., a support group); it is not appropriate for a group of clients being treated individually for a given target behavior using a common measurement tool.