An auto dealer who does not actually know of a roll-back can use lack of knowledge as a defense against odometer fraud, regardless of the condition of the car
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The larger the gap between expectations and performance of a product, the greater a consumer's dissatisfaction
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Product storage time refers to the amount of time that a product spends in a production cell
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In a 30-second elevator speech, job candidates must introduce themselves, and explain what they are doing and what they are trying to achieve
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The advantage to the service organization of having membership relationships is that it knows who its future customers are and, usually, what they think of the services offered
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