When providing feedback, focusing comments on the message, not the person who created it, is an example of what?
A) Verifying understanding
B) Keeping feedback impersonal
C) Being specific
D) Focusing on controllable behavior
E) Discussing improvements rather than flaws
Answer: B
Explanation: B) Constructive feedback, sometimes called constructive criticism, focuses on the process and outcomes of communication, not on the people involved. Feedback should be focused on the message, and be impersonal in nature.
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