Sara is having a tough time finding the cause of a problem on a computer she is troubleshooting. She found a possible problem but is not sure if she is correct. In case she is wrong, Sara does not want to test her theory, because doing so might worsen the problem.
?
What would you advise Sara to do?
A. Research the problem on the Internet.
B. Test her theory.
C. Take a guess about what the problem might be.
D. Tell her customer she can’t fix the problem.
Answer: A
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