The closing of a bad-news message may include all of the following except
A) anticipate future relations or business
B) reference resale or promotional information.
C) include coupons, samples, or gifts.
D) a restatement of the bad news.
D
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With Monroe's Motivated Sequence, solutions are generally implied rather than speci?cally stated
Indicate whether this statement is true or false.
When using XL Data Analyst to compare two groups averages, the sequence of commands is:
A) COMPARE—GROUPS AVERAGES—EXCLUSIVE B) COMPARE—GROUP—AVERAGE C) SUMMARIZE—2 GROUP AVERAGE D) COMPARE—2 GROUP AVERAGES E) COMPARE—2 GROUP MEANS
Jade is in charge of a group of employees who distribute packages around the world. Her main focus is measuring the percentage of time packages are received at the proper location and on time. Jade’s focus is on which management function?
A. planning B. organizing C. leading D. controlling
A remittance advice is attached to a(n)
A) receiving report. B) check. C) purchase order. D) invoice.