How can we repair and rebuild a relationship that has been jeopardized?
What will be an ideal response?
To repair and rebuild a relationship jeopardized by a betrayal, we need to find a way to forgive that person so that we’re able to let go of negative feelings. The act of forgiving involves a multistage problem-solving process similar to the one associated with grief. Initially, a person feels anger and hurt but then finds a way to excuse the specific offense, putting forth more personal and situational understanding of the offender and of themselves. The forgiveness process may be broken down into four stages:
1. experiencing self-justified anger;
2. recognizing that anger does not feel good and desiring to repair the damage to the relationship;
3. realizing that forgiveness has beneficial effects and choosing to let go of our anger fairly quickly; and
4. making the proactive choice to rarely, if ever, get angry.
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The interactions that a customer has with a company are termed:
A) experiences. B) elucidations. C) relationships. D) solutions.
The tendency of the respondents to give answers that may not be accurate but that may be desirable from a social standpoint is called social desirability
Indicate whether the statement is true or false
When Bloomingdale's New York store sprayed Donna Karan's new perfume DKNY onto the sidewalks outside the store to introduce the perfume to consumers, it was trying to increase the level of ________ so the product would get noticed.
A. sensory input B. subliminal perception C. comprehension D. retention E. mnemonics
Data Master is a computer software consulting company. Its three major functional areas are computer programming, information systems consulting, and software training. Cynthia Moore, a pricing analyst in the Accounting Department, has been asked to develop total costs for the functional areas. These costs will be used as a guide in pricing a new contract. In computing these costs, Moore is considering three different methods of allocating overhead costs-the direct method, the step method, and the reciprocal method. Moore assembled the following data on overhead from its two service departments, the Information Systems Department and the Facilities Department. 
width="545" />Information systems are allocated on the basis of hours of computer usage; facilities are allocated on the basis of floor space.Required:Allocate the service department costs to the user departments using the step method. Allocate Information Systems first and round to the nearest whole dollar. Provide total user department costs. What will be an ideal response?