The nurse is very upset regarding a reprimand issued by the nurse manager. The nurse confronts the nurse manager in the hallway. How should the manager respond?
1. Ignore the situation.
2. Ask the nurse to move to the manager's office.
3. Tell the nurse to calm down and act professionally.
4. Respond to the nurse regarding the reprimand in the hallway.
2
Explanation: 1. This situation cannot be ignored.
2. This conflict should not play out in public. The manager should ask the nurse to come to a more private place like the manager's office or an empty room.
3. This will not help deescalate this situation.
4. This conflict should not play out in public.
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