The nurse manager approaches a staff nurse and says that another nurse requested the same day off, and only one can be approved. What method of conflict resolution would the staff nurse best choose?

Question

1. Avoidance
2. Collaboration
3. Competition
4. Compromise

Answer 1

4
Rationale: Compromise would be the best strategy to attempt first. The staff nurse can approach the other nurse who requested the day off and see if a different day off would work. Perhaps the staff nurse could offer to work another day to allow the nurse a different day off. Avoiding the conflict means the staff nurse will have no hope of obtaining the day off. Collaboration is generally used to solve irreconcilable and longstanding problems, and so would not be the strategy of choice for this issue, because it is a new problem, and other approaches have not yet been tried. Competition has a win-lose result, and an attempt at win-win should be tried first.