Companies, such as Dell, have organizations located in other countries besides the United States, where customer service questions are handled. This is referred to as ______.
A. downsizing
B. offshore outsourcing
C. informationalism
D. McDonaldization
Answer: B
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What will be an ideal response?
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A. first B. third C. second D. fifth
There are specific gestures that indicate when a person is lying or otherwise engaging in deception
Indicate whether the statement is true or false
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