Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying, "I'm sorry, Kristen. You know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____
a. inescapable
b. intentional
c. irreversible
d. complicated
c
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"If you woke up in the middle of the night and found your
house on fire, would you know what to do? Would you be able to follow your fire escape plan, or like many people, do you not even have a fire escape plan?" The preceding is an example of a a. statistic. b. rhetorical question. c. story. d. response-evoking question.
Mandy attended a lecture where a professor of health communication from Johns
Hopkins explained how the university's campaign to combat AIDS in Africa involved use of a prime-time television drama series to promote open discussion about the affliction—a topic that has long been taboo in African society. In the popular series, one of the characters dies from the illness and other characters discuss it openly, prompting viewers—likewise—to begin to discuss AIDS. The professor pointed out that since the topic is no longer regarded as taboo by many, progress can be made. Mandy was so impressed by the lecture that she decided she'd like to give a speech about the professor's work in Africa. How should she proceed? A) Attempt to replicate the lecture, presenting it as approximately as possible B) Use the lecture as one source and attempt to learn much more about the campaign C) Select a different topic, since her captive audience might find it offensive D) Select a different topic, since she is not—herself—a health communication major
Research shows that win-win approaches to problem solving are more common in higher-performing organizations than in lower-performing organizations.
a. True
b. False
Indicate whether the statement is true or false
Which upward communication tactic would Sheila be using with her boss by offering suggestions adamantly without being rude?
a. ingratiation b. rationality c. empowerment d. assertiveness