Mr. Miller is a 46-year-old patient who becomes restless during the history and says, "I don't have time for all of this conversation. I've got to get back to work.". Your most appropriate re-sponse would be to:
a. remember (acknowledge) his anger and proceed with the history and examination.
b. ask another open-ended question and in-sist on an answer.
c. ask questions about his anger and move closer to him.
d. ignore his displeasure and become more assertive about getting answers.
A
Acknowledging his anger and proceeding with the history and examination is the only response that resists the tendency for patient manipulation, pursues the information, and confronts the an-ger.
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